Lessons from the Heathrow Power Outage: Strengthening Business Continuity Planning for the Future Introduction: A Crucial Lesson in Resilience The Heathrow power outage, triggered by a fire at an electrical substation, brought chaos to one of the busiest airports in the world. With over 200,000 passengers affected and operations severely disrupted, it exposed vulnerabilities in critical infrastructure and operational planning. While such incidents are challenging, they offer valuable lessons for organisations across industries. Businesses can learn from this event to enhance their own Business Continuity Plans (BCPs) and ensure resilience against future disruptions. The Heathrow Power Outage: What Went Wrong? The power failure originated from a fire at the North Hyde electrical substation, which supplied electricity to Heathrow Airport. Despite having backup transformers, the failure of one backup system exacerbated the disruption, leaving only two substations opera...